We want you to love your Miracle Knots hair. If something isn't right, here's how we make it right.
Returns
You can request a return within 14 days of delivery. For hygiene reasons, we can only accept hair that is unused, unwashed, uninstalled, uncut and uncolored, in its original packaging. Hair that has been installed, washed, cut, colored or heat styled cannot be returned.
Damaged, defective or wrong items
If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos. We'll send a replacement or refund you, whichever you prefer.
How to start a return
Email contact@trymiracleknots.com with your order number and the reason for the return. We'll reply with the return instructions. Please don't send items back before we confirm.
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable, and return shipping is paid by the customer unless the return is due to our error.
Cancellations
To change or cancel an order, email us as soon as possible. Once an order has shipped, we can't cancel it.